Privacy choices for a Royale Lounge UK player account
At Royale Lounge, privacy sits alongside the practical work of maintaining an account and using payment services. We treat information as part of a player relationship that needs clear handling: details used for an account should have a recognisable purpose, and requests about those details deserve a focused route.
This policy explains the approach in plain language. It helps a player understand the account, transaction and verification-related information discussed here, how cookies fit into a browsing experience, and how to raise a privacy question with us.
How we use information
We use account information to support the account relationship and transaction information where a player uses a payment route. Verification may involve identity, proof-of-address, payment-method ownership or source-of-funds evidence; each category has a different role in confirming the information connected to an account.
We keep the purpose in view. A player considering a withdrawal may encounter a verification request before that withdrawal, while a player updating an account detail may need the discussion to stay with that detail. Clear context helps us handle privacy questions without merging unrelated matters together.
The information connected to an account
Account details
We may use the personal details supplied as part of registration, including the email address and mobile number that form part of the account set-up. These details help identify the account context when a player gets in touch.
Transaction and verification context
We may use transaction information in connection with a deposit or withdrawal question. Where verification is relevant, information may relate to identity, address, payment-method ownership or source of funds, rather than a single undifferentiated record.
Support conversations
We may use the details a player shares while discussing an account question. A focused message about a promotion, payment or verification step helps keep that conversation tied to the purpose for which it was raised.
Changes to this policy
Clear wording
We update privacy wording when it needs to reflect the way we describe account, transaction or cookie handling. We aim to keep a change understandable to a player reading it as part of an ordinary account visit.
A visible record
The date at the end of this policy marks the current version. It gives a player a simple point of reference when returning to the policy after an earlier visit.
Cookies and analytics in brief
Cookies are small pieces of browser information that can support a more consistent visit. Our cookie approach includes the following practical purposes:
- remembering a preference during a visit;
- supporting the account experience in the browser;
- helping us understand how pages are used in a broad, practical sense.
Cookie choices are separate from an account or a payment question. Our Cookie Policy gives the fuller explanation of cookie categories and browser controls, while this policy keeps the focus on privacy more widely.
Your privacy choices
Ask a question
We provide support routes through live chat, email and SMS for account-related conversations. A player can identify that a message concerns privacy and explain the specific account, transaction or verification context involved.
Keep the request focused
We encourage a player to set out the privacy point in simple terms and include only information needed for that question. That approach helps our team understand whether the request concerns account details, transaction context, verification or cookies.
Follow the policy version
We keep the date line visible so a returning reader can identify the version being read. Our privacy approach is meant to stay clear enough to revisit when a player’s question changes.
Last updated: 3 November 2026